Breakages/Damage Product
If your item has broken or damaged in transit, Happy Box will arrange for a full replacement upon proof of the damage, but it will not be the same design/character for random blind box you received. Happy Box only accept proof in the form of video unboxing with the shipping label sealed. We do not offer refunds for broken or damaged items without supporting unboxing video. In the event that the blindbox is out of stock or stop production, Happy Box reserve the rights to fully refund the total amount you paid within 7 working days.
*Please note there are no refunds or returns on sale items. All sales are final for any on-going sales products.
Returns & Exchanges
Strictly no-refund, or credit. For purchase of any blind box”: you have acknowledged and agreed that it cannot be identify which exact of the figurine of the series that you purchase before opening it.
You are fully aware that a regular figure will be replaced if the secret figure appears in the whole case.
HAPPY BOX DOES NOT GUARANTEE FOR ANY PURCHASE OF A BLIND BOX WILL CONTAIN THE SECRET FIGURINE. THEREFORE, WE CANNOT GUARANTEE THE EXACT FIGURINE OF THE SERIES THAT WILL BE MAILED TO YOU, AND THE FIGURINES THAT YOU RECEIVE ARE RANDOM.
You should carefully choose which product or series of Blind boxes you wish to purchase. We do not offer any refund or exchange due of a change of mind on your purchase.
Refunds
If the item is faulty, we will replace it or issue a full refund of the total value (including delivery charges). We will not send out any replacement or exchange products until we have received the faulty product back in our warehouse.
PRE-ORDERS
Pre-orders are made available to customers to allow them to secure items not yet in stock that are manufactured as limited editions and/or in limited quantities. If customers do not commit to preorders, there is no guarantee an item will be available upon release.
Pre-order Policy* is as follows:
- If there are changes with the terms from the manufacturers and/or suppliers regarding a specific pre-order, Happy Box have the authority to cancel existing pre-orders, in which case the customer will receive a full refund.
- Please note that to secure a preorder a non-refundable deposit is required as Happy Box order this stock according to our preorder quantities. Deposits are non-refundable and cannot be exchanged.
- An invoice for the remaining amount will be issued when the stock arrives at our warehouse, this may include additional delivery costs for specialty items or locations.
- The invoice must be paid within 3 working days of the issue date otherwise the customer forfeits the item/s, and the deposit will not be refunded.
- Pre-order prices are fixed at the time the preorder has been made. Once the item has arrived in stock Happy Box reserve the rights to review the retails price due to factors such as foreign currency rates and consumer demand. This will not affect customers that have successfully secured pre-orders.
- Please note that pre-order release dates are estimates only and subject to change. Changes are out of our control due to the discretion of our suppliers and the manufacturers. Refer to the descriptions in the product pages for updates on the ETA's.
*We may, at any time, and at our sole discretion, modify the preorder policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.
If you are unsure or have any queries in regard to pre-orders, kindly contact us directly prior to any commitments at hbox8888@outlook.com
